Thursday, July 19, 2012

astro is great for those with low blood pressure!

ASTRO must be the worst in customer service. Are their call center staffs trained to be pathological liar, especially the supervisors and managers?

You know when they screw you over, and you complain? They don't call back to follow and they don't settle your problem. Your hours of explaining is as good as talking to the wall. There's no way you can contact them again apart from the 1-300, no email, nothing. You call the helpline again, talk to different person, repeating the case all over again for the umpteenth time. And again the same happens. You blow your top and demand to speak to the supervisor. They'll tell you there's no supervisor. Until you start shouting into the phone! Some one will finally talk to you. Make more empty promises. And still the same. I just can't believe such service are being dished out by a monopoly company.

Oh apparently it takes more than 20 days for courier to be dispatched from Bukit Jalil to Penang!

This is not a case of faulty device or service. It's all about the inefficiency of Astro staffs, both at the call center and Astro outlet in Penang! And when you think there's no way they can screw you over anymore, surprise surprise, they'll find a new low in customer service!

Just received information that the document has not been dispatched as of now, it's day 20 from the day the error was discovered. And 30 days since the case have been active!

Sigh! My blood pressure is surely through the roof, and I am hoarse from screaming at ijjit! If I get a stroke tonight, you guys know who to blame.

I better hit the shower now to cool-off. I update with the whole story later.
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